At Billpy Services LLC, we strive to ensure every customer is satisfied with our services. However, we understand that circumstances may arise where cancellation or refund is necessary. This policy outlines the terms for cancellations, modifications, and refunds applicable to all our clients.
1. Project Initiation and Payments
Each project begins after both parties agree on scope, timeline, and pricing.
Initial payments (deposits or retainers) are mandatory to secure our services.
All payments made are considered confirmation of your commitment to proceed.
2. Cancellation by the Client
Clients may request cancellation of a project at any stage by submitting a written notice to admin@billpyservices.com. The following terms apply:
Before Work Commences: A full refund (100%) will be issued if cancellation occurs before project initiation.
After Work Has Begun: Refunds will be prorated based on the percentage of work completed.
After Completion or Delivery: No refund is applicable once the final deliverables are submitted or approved.
3. Cancellation by Billpy Services LLC
We reserve the right to cancel a project under circumstances such as:
Client’s failure to provide required materials, access, or feedback within agreed timelines.
Breach of terms, non-payment, or misuse of our intellectual property.
In such cases, refunds will be determined based on work completed and expenses incurred.
4. Non-Refundable Services
Certain services are non-refundable, including but not limited to:
Domain registration and hosting fees
Third-party software licenses
Digital marketing campaigns already launched
Paid advertisements or external media placements
Completed design or development phases
5. Refund Procedure
All refund requests must be made in writing via email with supporting details (invoice number, reason, etc.). Once approved, refunds will be processed within 7–10 business days using the original payment method.
6. Late or Missing Refunds
If you haven’t received a refund after 10 business days:
1. Check your bank account again.
2. Contact your credit card company (processing times may vary).
3. If still unresolved, email us at billing@billpyservices.com for assistance.
7. Service Modifications or Revisions
If you are dissatisfied with any part of the project, we encourage communication before seeking cancellation. We offer revisions and adjustments within reasonable limits to ensure satisfaction.
8. Force Majeure
Billpy Services LLC will not be liable for delays or non-performance due to events beyond our control, including natural disasters, internet outages, or government restrictions. In such cases, timelines may be adjusted without refunds.
9. Dispute Resolution
Any disputes regarding cancellations or refunds will be resolved amicably through direct communication. If unresolved, they shall be governed by the laws of the State of Florida, USA.
10. Policy Updates
This Cancellation and Refund Policy may be revised periodically to reflect operational or legal changes. The latest version will always be available on our website.
11. Contact Information
For all refund or cancellation inquiries, contact:
Admin Department – Billpy Services LLC
Email: admin@billpyservices.com